Privacy Policy

Last updated: 22 November 2025

This Privacy Policy explains how D's Skin and Body Therapeutics (“we”, “us”, or “our”) collects, uses, discloses and protects your personal information when you visit our website dsskinandbody.co.za (the “Website”) or contact us for information, bookings and services.

We are based in South Africa and process personal information in accordance with applicable privacy legislation, including the Protection of Personal Information Act, 2013 (“POPIA”), where applicable. By using this Website, you agree to the terms of this Privacy Policy.

1. Who we are

D's Skin and Body Therapeutics
Wapadrand, Pretoria East, South Africa
Tel/WhatsApp: 062 644 0352

2. Personal information we collect

We may collect and process the following categories of personal information:

  • Contact details – such as your name, surname, email address, phone number and any other details you provide when you contact us or make an enquiry.
  • Booking and service information – details relating to your appointment requests, preferred dates and times, and services you are interested in.
  • Communication records – messages and correspondence you send to us via forms, email, WhatsApp or other channels.
  • Website usage data – technical information such as IP address, browser type, device information, pages viewed and time spent on the Website, typically collected via cookies or similar technologies.
  • Optional health-related information – where relevant to treatments (for example, skin concerns, allergies or medication) that you voluntarily provide during consultations. This information is treated as highly confidential and is only used to assess suitability of treatments and to provide safe services.

3. How we collect personal information

We collect personal information in the following ways:

  • When you complete a contact, enquiry or booking form on the Website.
  • When you contact us via email, telephone, WhatsApp, social media or in person.
  • When you subscribe to any mailing list (if applicable).
  • Automatically, through cookies and similar technologies, when you browse the Website.

4. How we use your personal information

We use your personal information for the following purposes:

  • To respond to your enquiries, messages and booking requests.
  • To manage and confirm your appointments and provide our skin and body treatments.
  • To maintain records of services rendered, as required for professional and administrative purposes.
  • To improve our Website, services and customer experience.
  • To send you important service-related notices, such as changes to bookings, policies or operating hours.
  • To send optional marketing communications about offers, updates or new services, where you have given permission (you may opt out at any time).
  • To comply with legal and regulatory requirements, and to protect our rights, safety and property.

5. Legal basis for processing

We process personal information on one or more of the following legal bases:

  • Your consent, where you voluntarily provide information or opt in to marketing communications.
  • Performance of a contract, to provide the services you have requested and manage bookings.
  • Compliance with legal obligations, including record-keeping and regulatory requirements.
  • Legitimate interests, such as improving our services, maintaining security of our systems and communicating with clients.

6. Cookies and website tracking

Our Website may use cookies and similar technologies to collect basic usage information, improve functionality and understand how visitors use the site. Cookies are small text files that are stored on your device.

You can usually manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Website.

7. How we share your information

We do not sell your personal information.

We may share your personal information with:

  • Service providers who assist us with website hosting, email, booking systems or other operational services, under appropriate confidentiality obligations.
  • Professional advisors such as legal or accounting professionals, where reasonably necessary.
  • Authorities or regulators where we are legally required to do so, or where it is necessary to protect our rights or the safety of others.

8. International transfers

Some of our service providers (for example, website hosting or email services) may be located outside South Africa. Where personal information is transferred across borders, we take reasonable steps to ensure that appropriate protections are in place, consistent with applicable data protection laws.

9. Data retention

We retain personal information only for as long as is reasonably necessary for the purposes described in this Privacy Policy, or as required by law or professional guidelines.

When personal information is no longer required, we will take reasonable steps to delete or anonymise it in a secure manner.

10. Security of your information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or alteration. However, no system can be guaranteed as completely secure and we cannot guarantee absolute security of information transmitted via the internet.

11. Your rights

Subject to applicable law, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request correction or updating of inaccurate or incomplete information.
  • Request deletion of your personal information in certain circumstances.
  • Object to or restrict certain types of processing.
  • Withdraw your consent where processing is based on consent (for example, marketing emails).

To exercise any of these rights, please contact us using the details in the “Contact us” section below. We may need to verify your identity before responding to certain requests.

12. Third-party websites

Our Website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices, content or security of those websites. We recommend that you read the privacy policies of any third-party sites you visit.

13. Children's privacy

Our services and Website are primarily intended for adults. We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian where required by law. If you believe that a child has provided us with personal information without such consent, please contact us and we will take reasonable steps to delete the information.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or other reasons. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this Policy periodically.

15. Contact us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

D's Skin and Body Therapeutics
Wapadrand, Pretoria East, South Africa
Tel/WhatsApp: 062 644 0352
Email: info@dsskinandbody.co.za

This Privacy Policy is provided for general informational purposes and does not constitute legal advice. For specific legal guidance, you should consult with a qualified legal professional.